Help Centre

Everything you need to know about using MailFlusher.

Getting Started

How do I create an account?

Visit the registration page and choose a username. This username becomes your personal subdomain — for example, if you choose "mrunknown", your aliases will be anything@mrunknown.mailflusher.com.

You'll also need to provide your real email address (where forwarded emails will be sent) and a password. After registering, verify your email address by clicking the link in the verification email.

You can also sign up with Google for faster registration.

How do I create my first alias?

There are two ways to create aliases:

1. On-the-fly (with catch-all enabled): Simply make up any email address using your subdomain and use it anywhere. For example, give out shopping@mrunknown.mailflusher.com when signing up to an online store. The alias is created automatically when it receives its first email.

2. From the dashboard: Log in, go to Aliases, and click "Create Alias". You can choose a random format (random characters, random words, UUID) or enter a custom local part.

What is the difference between alias types?
  • Standard Alias: Created using your username subdomain (e.g., hello@mrunknown.mailflusher.com). These can be created on-the-fly when catch-all is enabled.
  • Random Character Alias: A randomly generated string like x481n904@mailflusher.com. Cannot be linked back to your username.
  • Random Word Alias: Two random words like circus.waltz449@mailflusher.com. Easier to remember than random characters.
  • UUID Alias: A universally unique identifier for maximum anonymity. Cannot be linked to your account.

Aliases

How do I reply to a forwarded email?

When you receive a forwarded email, the From header contains an encoded reply address like:

alias+sender=example.com@mrunknown.mailflusher.com

Simply click "Reply" in your email client — it will automatically use this encoded address. The reply is routed through MailFlusher so the recipient only sees your alias, never your real email.

You can verify the reply was sent by checking the reply count on your alias in the dashboard. Note: Reply/send is available on Standard and Pro plans.

How do I send email from an alias?

To send an email from an alias to hello@example.com using the alias myalias@mrunknown.mailflusher.com, compose an email to:

myalias+hello=example.com@mrunknown.mailflusher.com

Replace the @ in the destination address with =. The email will appear to come from your alias. You must send from a verified recipient address on your account.

What happens when I deactivate an alias?

When an alias is deactivated, all emails sent to it are silently discarded. The sender will not receive any error or bounce message — the emails simply disappear. You can reactivate the alias at any time to resume receiving emails.

What happens when I delete an alias?

When an alias is deleted, emails sent to it will be rejected with an error message: "550 5.1.1 Address does not exist". The sender will be notified that the address doesn't exist.

Deleted aliases can be restored from the Aliases page by filtering for "Deleted only".

What is catch-all?

With catch-all enabled, any email sent to your username domain will be forwarded to you — even if the alias doesn't exist yet. The alias is automatically created on its first email. For example, if your username is "mrunknown", emails to anything@mrunknown.mailflusher.com will be received.

Without catch-all, only pre-existing aliases will receive email. Catch-all is available on Standard and Pro plans.

What is a burner alias?

A burner alias is a regular alias that automatically deactivates after a time limit or after it has received a certain number of emails. It behaves identically to a normal alias until the limit is reached, at which point it is treated as inactive — further mail is either silently discarded or bounced back to the sender, your choice.

To create one: open the "Create new alias" dialog, tick "Make this a burner alias", and pick an expiry preset (1 hour, 24 hours, 3/7/30 days) and/or an email-count preset (1, 3, or 10 emails). You can set both — the alias expires on whichever trigger fires first.

On-expiry behaviour: Silently discard drops future mail without notifying the sender (they think the email was delivered). Bounce back to sender returns a standard "does not accept mail" error so the sender knows the address is dead.

Plan limits: Free users can have up to 2 active burners at a time, Standard up to 20, Pro unlimited. Expired burners don't count against the limit.

How does leak attribution work?

Every time mail arrives at one of your aliases we record the sender domain. After the first sender (or after 14 days), we lock a "baseline" — the brand this alias belongs to. From then on, any email from an unrelated domain is a leak candidate.

Before we flag it, we check two allowlists:

  • Known email service providers (SendGrid, Mailchimp, Mailgun, etc.) — many legitimate brands send through these and we don't want false positives.
  • Same apex domain — email.netflix.com and netflix.com are obviously the same brand.

If a new sender clears both checks, it shows up in the amber "suspected leaks" panel on your dashboard. You can Confirm (treat as a real leak — useful if you want to deactivate the alias and know who sold your data) or Dismiss (not a leak, ignore this sender from now on).

Attribution runs best-effort — it never delays or blocks a forwarded email.

Email Privacy

What is tracker stripping?

Most marketing emails contain two kinds of tracking:

  • Tracking pixels — tiny 1×1 images that load from the sender's server when you open the email. They report back when, where, and how many times you looked.
  • Tracked links — links that go through a redirector (like email.mailchimp.com/click?...) that logs every click before forwarding you to the real destination.

Enable tracker stripping in Settings → General → Email Tracker Stripping and we'll clean every forwarded email before it reaches your inbox.

What's the difference between "Pixels only" and "Pixels and links"?

Pixels only is the conservative mode and available on all plans. We remove 1×1 tracking images and any image hosted on a known tracker domain (Mailchimp, HubSpot, SendGrid, Klaviyo, Braze, Meta, Google Analytics, and others). Link tracking is not touched.

Pixels and links is available on Standard and Pro. It does the above, plus rewrites every link in the email to go through https://app.mailflusher.com/r/<token>. When you click, we strip UTM, Facebook click id, Google click id, HubSpot, Mailchimp and similar tracking parameters, then redirect you to the clean destination. This breaks whatever analytics the sender was relying on.

Some poorly-written emails can look broken with link rewriting enabled (anchors with visible raw URLs, for example). If you see an email that looks wrong, switch back to Pixels only.

Will tracker stripping break my unsubscribe links?

No. Unsubscribe links that come through standard List-Unsubscribe headers are preserved and routed to your email client's native unsubscribe button. In-body unsubscribe anchors are rewritten through the proxy the same as any other link, but they still work — we only strip tracking parameters, we never change the destination.

If anything does look off, tracker stripping is fully reversible — toggle it off in Settings and future emails will be delivered untouched.

What happens if tracker stripping fails on an email?

The email is forwarded as-is. The stripper is wrapped in a try/catch — if anything at all goes wrong (malformed HTML, weird character encoding, unknown edge case), we log the problem and let the original email through unchanged. Tracker stripping never blocks or delays delivery.

Recipients

What is a recipient?

Recipients are your real email addresses where forwarded mail is delivered. Your default recipient is the email address you registered with. Depending on your plan, you can add additional recipients and assign different ones to different aliases.

How do I add GPG/OpenPGP encryption?

Go to Recipients, click on a recipient to edit it, and add your public GPG/OpenPGP key. Once added, all emails forwarded to that recipient will be encrypted before delivery — including attachments.

You can also enable protected headers to encrypt the email subject line. This provides maximum privacy as even we cannot read the content of your forwarded emails.

Custom Domains

How do I add a custom domain?

Custom domains are available on the Pro plan. To add one:

  1. Go to Domains and click "Add Domain"
  2. Enter your domain name (e.g., example.com)
  3. Add a TXT record to your DNS to verify ownership
  4. Add an MX record pointing to mail.mailflusher.com
  5. Optionally add SPF, DKIM, and DMARC records to enable sending from your domain

Allow time for DNS propagation. You can use a subdomain (e.g., mail.example.com) if you're already using the apex domain for email elsewhere.

Can I use a domain I'm already using for email?

If your domain is already used for email (e.g., with Gmail, ProtonMail, or another provider), you cannot also use the same domain with MailFlusher — email can only be handled by one mail server at a time.

Instead, use a subdomain like mail.example.com. This won't interfere with your existing email setup, and you'll be able to create aliases like anything@mail.example.com.

Account & Security

What is bandwidth and how is it calculated?

Bandwidth is the total size of emails processed through your account each month. It is incremented each time an email is forwarded or a reply/send is made. Blocked emails (deactivated or deleted aliases) do not count towards bandwidth.

Bandwidth resets at the start of each month. Limits by plan: Free (10 MB), Standard (200 MB), Pro (unlimited). You'll receive a notification when you approach your limit.

What happens when I delete my account?

When you delete your account:

  • All recipients are permanently deleted
  • All aliases on custom domains are permanently deleted
  • Aliases on shared domains are anonymized and soft-deleted to prevent reuse
  • All custom domains, rules, and API keys are deleted
  • Your username is encrypted and stored to prevent re-registration
  • All other account data is permanently removed

This action cannot be undone. You can delete your account from Settings > Delete Account.

Do you store my emails?

No. Emails are processed in memory and forwarded immediately to your recipient address. We do not store the content of any emails.

The only exception is if you enable "Store Failed Deliveries" in Settings — in that case, failed emails may be temporarily stored so you can retry delivery. This feature is available on Standard and Pro plans.

Ghost Inbox Pro

What is Ghost Inbox?

Ghost Inbox is a Pro-only feature that lets you flag an alias as "ghost mode" — incoming mail is stored in an encrypted browser-only inbox rather than forwarded to your real address. Useful for one-time codes, trial signups, or any mail you want to read but don't want cluttering your real inbox.

The critical property: stored messages are encrypted with an OpenPGP key pair that only your browser can unlock. Even we cannot read the content.

How is the encryption actually set up?
  1. On first setup, your browser generates a Curve25519 OpenPGP keypair via OpenPGP.js.
  2. You choose a vault passphrase — it never leaves your browser.
  3. The private key is encrypted with that passphrase using the standard OpenPGP password-protected format, and only the ciphertext is uploaded.
  4. The public key is uploaded in plain form so the server can encrypt incoming mail.

When mail arrives at a ghost-mode alias, the server encrypts the raw MIME with your public key and stores the ciphertext. Plaintext never hits disk. You read by entering your passphrase in the Ghost Inbox page; decryption runs locally.

What happens if I forget my passphrase?

Your stored emails are unrecoverable. We don't have the passphrase and we can't regenerate the private key — that's the point. You'll have to destroy the vault (which deletes all stored emails) and set up a new one.

To avoid this, save the recovery sheet we offer you when the vault is created. It contains the armored encrypted private key that can be decrypted with any OpenPGP tool (Thunderbird, GnuPG CLI, etc.) using your passphrase — useful if our site is ever unavailable.

How long are stored emails kept?

30 days by default. A scheduled job deletes anything older automatically. You can also delete individual emails or destroy the whole vault at any time.

Can I still see sender and subject in the inbox list?

Yes, but only the first 10 characters of each, and only if you opt in. Settings → Ghost Inbox lets you pick:

  • Show first 10 chars of From and Subject (default) — the inbox list is readable without unlocking.
  • Encrypt everything — even previews are skipped; list shows only timestamps and sizes.
What's the honest threat model?

Ghost Inbox defends against: database leaks, stolen backups, subpoena of stored content (we hand over ciphertext, not plaintext), compromised DBA credentials.

It does NOT defend against: an attacker who actively compromises our application server and pushes malicious JavaScript that captures your passphrase at unlock time. This is a fundamental limit of any browser-delivered end-to-end crypto — the same limit applies to Proton Mail, Tutanota, and every other "web E2E" system. For absolute guarantees, use an external OpenPGP tool with the public key we store for you.

Webhooks Standard & Pro

What events can I subscribe to?
  • alias.received — fires after an email is forwarded. Payload: alias id + email, from header, subject, size_bytes.
  • alias.blocked — fires when a user rule blocks a forward. Same shape as received.
  • alias.leaked — fires when leak attribution creates a new suspected-leak event. Payload: alias id + email, the unexpected sender_domain, the baseline sender we learned, and detected_at.
How do I verify the signature?

Every delivery carries an X-MailFlusher-Signature header of the form sha256=<hex-hmac>. Compute hmac_sha256(secret, raw_request_body) on your end with the per-webhook secret we showed you once on creation, and compare with constant-time equality. Reject anything that doesn't match.

Other headers: X-MailFlusher-Event (the event name), X-MailFlusher-Delivery-Id (unique id you can use for idempotency).

What happens if my endpoint is down?

We retry with exponential backoff: 1 min, 5 min, 30 min, 2 h, 12 h. After 5 total attempts the delivery is marked giving_up and we stop. Every attempt — successful or not — is visible in the per-webhook delivery log with the response code, response body (truncated), and timestamp. No silent failures.

Are there URL restrictions?

Yes. URLs must be HTTPS. Loopback (127.0.0.1, localhost) and link-local (169.254.*) addresses are rejected. This is a basic SSRF protection — the webhook would be running in our workers otherwise.

Importing from other services

How do I import from SimpleLogin or Addy.io?
  1. Generate an API token on the source service (SimpleLogin: Settings → API Keys; Addy.io: Settings → API).
  2. Open Settings → Import in MailFlusher.
  3. Pick the source, paste the token, click Preview import.
  4. We'll show you the total count and how many will fit your plan's alias cap. If everything looks good, click Import N aliases.

Descriptions and active/paused states are preserved. The new aliases live on your MailFlusher username subdomain — the email addresses themselves change, because we can't take over domains we don't own.

What happens to my aliases at the source service?

Nothing. This is a copy, not a move. Your SimpleLogin / Addy.io account is untouched; the originals keep forwarding mail there unless you deactivate them yourself. Update the signup services to the new MailFlusher aliases at your own pace, then deactivate the originals.

Do you support Firefox Relay import?

Not automatically — Firefox Relay has no public user-facing API we can call. Export your aliases from Relay's settings, then reach out via the contact form with the file and we'll import them manually. Free, one-off.

Password manager integrations

Can I use MailFlusher with Bitwarden?

Yes — verified working. MailFlusher's API responds to Bitwarden's "addy.io" forwarded-alias requests the same way Addy.io does, so you can create aliases from Bitwarden's password generator without leaving the app.

Setup:

  1. Log in to MailFlusher and go to Settings → API.
  2. Click "Create new token", give it a name like "Bitwarden", and copy the token.
  3. In Bitwarden, open the password generator and select Username → Forwarded email alias.
  4. Set the service to addy.io (or AnonAddy, depending on your Bitwarden version).
  5. Paste your API token into the API Key field.
  6. In the Domain field, enter: <your-username>.mailflusher.com — e.g. if your username is mrunknown, use mrunknown.mailflusher.com.
  7. In the Server URL / Self-host field, enter: https://app.mailflusher.com

Bitwarden will now generate aliases on MailFlusher whenever you use its email generator. If Bitwarden returns a validation error on the Domain field, check that the domain exactly matches one of the options in your Aliases → New Alias domain dropdown in MailFlusher.

Can I use MailFlusher with 1Password?

1Password doesn't currently ship a native Addy.io / MailFlusher integration out-of-the-box. Two workarounds work well:

Option A — pre-create aliases in MailFlusher, save them in 1Password: create an alias in the dashboard, copy it, and paste it into 1Password's username field when saving a new login.

Option B — use the API from a shortcut: on macOS or iOS, create a Shortcut that calls POST https://app.mailflusher.com/api/v1/aliases with your API token, then pipe the result into 1Password. Advanced but reliable.

If you'd like a first-class integration, please request it in the 1Password community forum — provider support is decided by 1Password, not us.

How do I create an API token?

Go to Settings → API, click "Create new token", give it a memorable name, and copy the token. Treat it like a password — anyone with the token can create or delete aliases on your account. You can revoke it at any time from the same page.

Does the API work with Addy.io client apps?

MailFlusher's API was originally derived from Addy.io and still exposes many of the same /api/v1/ endpoints. Most third-party Addy.io clients (browser extensions, mobile apps, CLI tools) will work if you point them at https://app.mailflusher.com as the custom server URL.

If a client hardcodes the addy.io domain and won't accept a custom host, please let us know via the contact form — we're tracking compatibility and working on official MailFlusher browser extensions and a mobile app.

Subscriptions & Billing

How do I upgrade my plan?

Go to Settings > Subscription and click "Upgrade" on the plan you'd like. You'll be redirected to Stripe's secure checkout to enter your payment details. Your new plan activates immediately after payment.

What happens if I cancel my subscription?

When you cancel, your subscription remains active until the end of the current billing period. After that, your account reverts to the Free plan. You can resume your subscription before the billing period ends to keep your current plan.

After downgrading to Free, features beyond the Free plan limits (extra aliases, recipients, rules, etc.) will become inaccessible but are not deleted.

What payment methods do you accept?

We use Stripe for payment processing. Stripe accepts all major credit and debit cards (Visa, Mastercard, American Express), as well as regional payment methods depending on your country. Your payment details are handled entirely by Stripe — we never see or store your card information.

Terminology

Alias
An email address that forwards to your real email. You give out aliases instead of your real address.
Recipient
Your real email address where forwarded mail is delivered (e.g., your Gmail, Outlook, or ProtonMail address).
Catch-all
A setting that automatically accepts and forwards emails sent to any address on your domain, even if no alias exists yet.
Bandwidth
The total size of emails processed through your account, measured in megabytes per month.
GPG/OpenPGP Key
An encryption standard used to encrypt forwarded emails so only you can read them.
Fingerprint
A shorter representation of your GPG public key, used to verify the correct key is being used for encryption.

Still need help?

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